Josh Simons7 days ago6 minCommunity ManagementWhy is Social Media Marketing so hard? 3 Tips to Sell More EffectivelyWhile the question is rhetorical to some extent, it is true that using social media to drive sales can be a difficult process at best. At...
Josh SimonsMar 272 minCommunity ManagementA Day in the Life of a Community ManagerA few weeks ago, I decided to keep track of how I spent my time during a product launch day at work. I thought it would be an interesting...
Josh SimonsJan 183 minCommunity ManagementWhy Community Management MattersWhen I first started as a community manager, I had to answer the question, "So what exactly do you do?" a lot of times, because it's a relat
Josh SimonsAug 30, 20233 minCommunity ManagementHandling the Hard Days (in Content Creation, Community Management, and life)In this line of work (meaning public-facing roles online) it can be a challenge to handle and work through days that don't go your way....
Josh SimonsMay 22, 20234 minCommunity ManagementRestorative Lenses: Lessons from Community ManagementRecently, I rewrote our moderator guidelines at the company where I work. In particular, I focused on policies around disciplinary...