Josh SimonsAug 303 minCommunity ManagementHandling the Hard Days (in Content Creation, Community Management, and life)In this line of work (meaning public-facing roles online) it can be a challenge to handle and work through days that don't go your way....
Josh SimonsMay 224 minCommunity ManagementRestorative Lenses: Lessons from Community ManagementRecently, I rewrote our moderator guidelines at the company where I work. In particular, I focused on policies around disciplinary...
Josh SimonsMar 302 minCommunity ManagementCommunity Management 101This past week at PAX East I had several conversations with folks curious about Community Management. A lot of the questions boiled down...